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How aaa99 Handles Your Personal Information

This Privacy Policy explains exactly what data aaa99 collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Data collected at registrationbKash, Nagad, Rocket payment dataCookie and device dataYour right to request deletionHow to contact us about your data
aaa99 How aaa99 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Your account and payment data sits behind SSL encryption at rest and in transit. We apply access controls so only the account verification and payments teams can view transaction-level wallet data — your Nagad or Rocket transfer reference is visible only to the staff member processing that specific request. Cookies placed on your device are categorised as essential, functional or analytics; you can manage non-essential cookies through the cookie preference panel in your account settings. We conduct periodic reviews of what data we hold to remove records that are no longer needed.

SSL Encryption

All data between your device and our servers is encrypted in transit. This covers your login session, bKash deposit confirmations and any form you submit through your account.

Cookie Controls

Non-essential cookies — analytics and preference cookies — can be switched off in the cookie panel inside account settings. Essential session cookies cannot be disabled as they keep your account logged in.

Data Retention

We keep your account data while your account is active. After closure, records are held only as long as applicable obligations require, then deleted or anonymised from our systems.

Access Requests

You can ask us to supply a copy of the personal data we hold on you, correct any inaccuracy, or request deletion where no legal hold applies. Submit the request through live chat or the privacy email in your settings.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to correct information on your account, or need to request deletion, our support team handles privacy queries directly. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or via our Telegram support channel. When you contact us about a data request, have your registered mobile number — the one linked to your bKash, Nagad or Rocket wallet — ready so we can verify your identity quickly.

Live Chat Open the chat icon inside your account dashboard. A support agent will ask for your registered mobile number to verify it is you before processing any data request.
Email Support Find the privacy contact email in your account settings under Help. Include your account username and the nature of your data request for a faster response.
Telegram Channel Message our Telegram support handle linked in the footer. Useful for quick queries about what data we hold against your bKash or Nagad payment record.

Common Questions About Your Privacy on aaa99

These questions cover what we hear most from people in Bangladesh about account data, payment records and their rights under this policy. If your question is not listed here, reach out through live chat or the support email in your account settings.

We collect your name, email address and mobile number at registration. If you add a bKash, Nagad or Rocket wallet, we store only the number and transaction reference — never your PIN or full banking credentials.

We pass payment references to the relevant payment processor solely to complete your transaction. We do not sell or share your bKash or Nagad data with advertisers or unrelated third parties under any circumstances.

Send a data access request through live chat or the privacy email listed in your account settings. We will verify your identity using your registered mobile number before releasing any records.

Yes. Where no legal retention obligation applies, we will delete or anonymise your records on request. Submit the deletion request through live chat with your username and registered wallet number ready for verification.

We use essential session cookies to keep you logged in, functional cookies to remember your lobby preferences, and optional analytics cookies. You can disable non-essential cookies through the cookie panel in account settings.

If we make a material change to how we collect or use your data, we will email your registered address before the update takes effect. Minor wording corrections are updated on this page without a separate notification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.